退換說明

本店設立退換服務。

小管家為客服自稱。

凡收到貨物後，有任何問題，請先與小管家聯絡。

一經確立售後，即會為「您」開立售後專責檔案，並會有專責的小管家來負責你的個案喔！

請把有問題之商品拍下圖片，連同訂單號一併提供給小管家，請在提供前詳細描述商品之問題。
小管家收到您的個案後，將會初步審查是否符合本店退換細則，如符合則繼續按照以下步驟進行，如不符合則售後個案成立失敗。
把相關的商品保留好，完整無缺連同贈品一併歸還至本店。
後勤同事收到退回之商品，將會進行詳細檢查貨物問題，是否符合本店規則，如沒有任何問題，即會有專責小管家告知後續結果。

有關退款說明

本店設立退款服務，詳細如下。

當「您」下單後，需要退款，可向小管家申請，同樣地本店會為你開立專責退款檔案。

接受無條件理由申請退款。

如本店未進入為您配貨，則可成功退款。
如本店已進入配貨程式，很抱歉本店不接受該退回申請。

缺貨情況

如商品產生缺貨問題，本店會聯絡你進行協商，如會返貨情況，您可選擇繼續訂購或可申請全額退款。
如已不再銷售該商品引起缺貨，本店會全額退款，無須經客人申請，成功退回會把相關證明提供給客人。

售後退款

如商品收貨後，產生品質問題引起退款，本店需要求客人申請退貨退款申請。（除換貨外）
客人需自行承擔退回商品之運費，並需提供追蹤號，如沒有追蹤號以產生寄失件，將不可要求退款。（除質量問題）
如因質量問題退貨，運費則由本店承擔，但需要由客人先支付，並提供有關運費證明，於本店成功收貨後，至少7個工作天內退還運費。
如因質量問題產生退貨，客人需要使用本店指定承運商，如自行抉擇派件公司，本店將不負責該次退貨運費。
品質問題退貨運費不可高於港元25，如有超出客人則自行負責。（適用1kg以下貨物）
退款金額只接受退回商品費用，之前所產生的運費、手續費等將不會歸還，因由第三方機構收取。

大型、定制產品（如傢俱等）

由於定制產品，均為專給客人設計，因而不接納任何退款申請。
大型產品，一概不接受退款申請。

代購產品

一概不接受退款申請。
配貨途中不可以快慢速度而申請退款，在選購前應知曉代購過程時間長。
缺貨可申請退款
- 退款金額將包括產品費用，運費，但會扣除相關手續費，因此金額有概率與客人所付的實額有所出入。

換貨說明

凡惠顧本店產品，除特定產品外，一律都享有換貨服務。

只接受質量問題換貨。
其他理由一概不接受。
定制產品不接受換貨申請。
不可在配貨中途更換貨物需求。
缺貨情況時可選擇同等或高於價值的產品更換。
代購產品不接受更換申請（除個別情況）

退換細則

一經付款，本店以推定客人已清楚相關細則並同意。
不論退換申請，如產生貨物退回的情況，客人均需自行承擔來回的運費，為保障雙方利益，必須包括追蹤號，如未能提供追蹤號產生寄失，將會視作退換申請失敗，客人將不可再要求退換申請。
因質量問題產生退回商品之運費則免收，但必須使用本店指定快遞商，如非使用指定服務商將自行承擔運費。
漏發本店承擔補發費用。
不論退換申請，客人必須在小管家答覆安排後的1-2工作天進行退回貨物。
退回貨物請客人務必選擇的快遞商能在2天內退回至本店，中國、臺灣、澳門買家必須在7天內退回本店。
退回貨物至本店的運費，需要客人自行先繳付，不可選擇到付方式。
凡更換商品的補發運費，客人可選到付或先付運費。（海外買家必須先付）
進入退款程序時，客人可於本店退回款項前取消申請。
一經進入更換程序，如已退回貨物後，向本店取消申請，同樣需要客人承擔重發商品之運費，如進入重新配貨程序，客人將不可取消更換申請。
大型產品及代購產品，如可更換，需要客人承擔來回運費，如代購品則需同時負責來回國際運費。
絕不可拒付運費／手續費，如拒付將視作客人取消退換申請。
絕不可因快遞商快慢速度而申請退換，因快慢速度均不受本店控制，是快遞公司負責。
退換產品過程中，發生快件丟失情況，均不可申請退換申請。（除有理賠情況外）
凡因訂意外因素（如更改地址，無人收件等）均不接受退換申請，只可重發，而產生之運費均需客人承擔。
任何快遞商產生之問題，請客人理性地清楚明白此非本店負責範圍，均不可要求申請退換。
任何品質問題，均由專責後勘及小管家同事負責及進行審查，非客人認為以作準則。
如審查為品質問題，方可進行申請退換。
如審查判定為非品質，將不可申請退換，亦不可重新申請。
一經進入退換申請，請客人別再佩戴產品。
退回商品時，需完好無缺退回至本店，一併與贈品歸還。
退換產品不可清洗及人為損壞及佩戴及會影響第二次銷售等，一經發現產品存在此類問題，均不再接受退換申請。
清貨、促銷產品、贈品均一概不接受退換申請。
如客人訂購為庫存最後一件，均不可以此理由申請退換。
代購品均有預估到貨期，客人不可要求因超出預估期仍未收件而申請退換。
任何產品標明正品，而客人能提供相關官方證明確實本店售出之貨物非正品時，方可申請退回商品費用申請。
代購品產生售後問題，必須於收件後24小時內申請，如超過時間，本店有權不接受相關退換申請。
非代購品產生售後問題，同樣需於36小時內申請，逾期本店有權不接受相關退換申請。
任何涉及優惠價，均以優惠價退款，不可要求原價退款。
任何主觀因素、尺碼不符、小污點、掉線、有味道、掉鑽等均不屬品質問題，不可申請退換。
本店有權隨時修改條款細則而不作進行通知。
本店保留最終決定權。

Return Policy

We have perfect after-sales service

If you have any questions after receiving the goods, please contact us first.

Once the after-sales service is established, a dedicated after-sales file will be opened for “you”, and we will be in charge of your case!

Please take a picture of the product in question and provide it to us together with the order number. Please describe the problem of the product in detail before providing it.
After receiving your case, we will preliminarily review whether it conforms to the detailed return and exchange rules of our store. If it conforms, continue to follow the steps below. If it does not conform, the after-sales case will fail.
Keep the related products and return them to our store intact together with the gifts.
When the logistics colleagues receive the returned goods, they will check the goods in detail to see if they conform to the rules of the store. If there are no problems, a dedicated small housekeeper will inform the follow-up results.

Instructions for refunds

We have set up a refund service, the details are as follows.

When “you” place an order, you need a refund, you can apply to us, and we will also open a special refund file for you.

Unconditional reasons for requesting a refund are accepted.
- If the store does not enter to distribute the goods for you, you can successfully refund.
- If our store has entered the delivery program, we are sorry that our store does not accept the return application.

2. Out of Stock

If the product is out of stock, we will contact you for negotiation. If the product is returned, you can choose to continue the order or apply for a full refund.
If the product is no longer refueled and the product is out of stock, the store will refund the full amount without the customer’s application. If the refund successfully, the relevant certificate will be provided to the customer.

3. After Sale Refund

If there is a quality problem that causes a refund after the product is received, we needs to ask the customer to apply for a return refund. (Except for exchange)
The customer is responsible for the shipping cost of the returned product and needs to provide the tracking number. If there is no tracking number to cause the lost item, no refund will be requested. (Except quality problem)
If the product is returned due to quality problems, the freight will be borne by the store, but the customer must pay first and provide the relevant freight certificate. After we successfully receives the goods, the freight will be refunded within at least 7 working days.
If there is a return due to quality problems, the customer needs to use the carrier designated by the store. If you choose the delivery company by yourself, we will not be responsible for the return shipping.
The return shipping fee for quality problems cannot be higher than HKD 25. If it exceeds the price, the customer is responsible for it. (Applicable to goods under 1kg)
The refund amount only accepts the cost of returning the goods, and the previously incurred shipping charges, handling fees, etc. will not be returned, as they will be charged by a third-party agency.

4. Large, custom-made products (such as furniture, etc.)

None of the above types can be returned or exchanged.

5.Purchasing Other Country products

Refund applications are generally not accepted.
You cannot apply for a refund on the way of delivery, and you should know that the purchasing process takes a long time before purchasing.
Out of stock can apply for a refund
The refund amount will include the product cost and shipping fee, but the relevant handling fee will be deducted, so the amount may be different from the actual amount paid by the customer.

Exchange

All purchases of our products, except for specific products (special products, etc.), are all entitled to exchange services.

Only accept replacements for quality problems.
All other reasons will not be accepted.
Customized products do not accept exchange requests.
It is not possible to change the demand for goods in the middle of the distribution.
In the event of an out-of-stock situation, you can choose a product replacement of equal or greater value.
Purchasing products do not accept replacement applications (except for individual cases)

Return Exchange details

Once the payment is made, we assumes that the customer has understood the relevant details and agreed.
Regardless of the return application, if the goods are returned, the customer must bear the return shipping costs. To protect the interests of both parties, the tracking number must be included. If doesn’t included tracking number and lost the item will No more requests for returns or exchanges.
The freight for returning the goods due to quality problems is free, but the courier designated by the store must be used. If the designated service provider is not used, the freight will be borne by itself.
The shop will bear the reissue cost if it is missing.
Regardless of the return application, the customer must return the goods within 1-2 working days after we reply to the arrangement.
Please be sure to choose the courier to return the goods to our store within 2 days, and buyers from China, Taiwan and Macau must return to our store within 7 days.
The freight for returning the goods to the store needs to be paid by the customer first.
Customers can choose to pay the freight on delivery or pay it first for the replacement freight. （Overseas buyers can only pay the freight first）
When entering the refund process, the customer can cancel the application before the store refunds the money.
Once you enter the replacement process, if you cancel the application to the store after the goods have been returned, the customer will also be required to bear the freight for resending the product.
If the replacement procedure is in progress, the replacement application cannot be cancelled.
For large products and purchasing products, if they can be replaced, the customer needs to bear the round-trip shipping costs.
Never refuse to pay the shipping fee/handling fee. If you refuse to pay, it will be regarded as the cancellation of the return application by the customer.
Never apply for return or exchange due to the speed of the courier, because the speed is not under the control of the store, and the courier company is responsible.
In the process of returning the product, if the shipment is lost, it is not possible to apply for a return or exchange application. (Except for claims)
For any unexpected reasons (such as change of address, no receipt, etc.), no return or exchange application will be accepted, only re-send, and the freight will be borne by the customer.
For any problems caused by the courier, please rationally and clearly understand that this is not the responsibility of our store, and you cannot request a return or exchange.
Any quality problems will be responsible and reviewed by the dedicated post-inspection colleagues, and non-customers consider it as a guideline.
If the review is a quality problem, you can apply for return exchange.
If the review judges that it is not of quality, it will not be able to apply for return, nor can it be re-applied.
Returned products cannot be cleaned, damaged or worn by humans, and will affect the second sale. Once such problems are found in the product, no return or replacement application will be accepted.
Clearance, promotional products, gifts are not accepted for return applications.
If the customer ordered the last item in stock, they cannot apply for return or exchange for this reason.
The purchased other country products have an estimated arrival date, and the customer cannot request a return or exchange because the item has not been received after the estimated period.
Any product marked as genuine, and the customer can provide the relevant official certificate that the goods sold by the store are not genuine, can apply for the return of the product fee.
If there are after-sales problems with the purchased other country products, you must apply within 24 hours after receipt.
Non-purchasing other country products have after-sales problems, and they also need to apply within 36 hours. After the expiration date, the store reserves the right not to accept relevant return applications.
Anything involving a discounted price will be refunded at the discounted price, and a refund of the original price cannot be requested.
Any subjective factors, inconsistent sizes, small stains, dropped calls, smells, dropped diamonds, etc. are not quality issues, and cannot be returned or exchanged.